/* =============================================================================
 * Wileo Chat — Design System
 * Charte : #5F2A79 violet aubergine · Century Gothic · cards border-radius 8px
 * ============================================================================= */

/* ─── Tokens ─────────────────────────────────────────────────────────────── */
:root {
  --w-primary:       #5F2A79;
  --w-primary-light: #7B3F95;
  --w-primary-dark:  #4A1F60;
  --w-secondary:     #998B98;
  --w-accent:        #FFD600;
  --w-bg:            #F4F2F7;      /* fond global légèrement violacé */
  --w-surface:       #FFFFFF;
  --w-surface-alt:   #F8F6F9;
  --w-border:        #E4DFE9;
  --w-text:          #1A1A2E;
  --w-text-muted:    #6B6478;
  --w-text-light:    #9E97A5;
  --w-success:       #2D9E6B;
  --w-warning:       #E8A020;
  --w-danger:        #D63031;
  --w-info:          #5F2A79;

  /* Status tickets */
  --status-new:       #5F2A79;
  --status-progress:  #7B3F95;
  --status-resolved:  #2D9E6B;
  --status-closed:    #998B98;
  --status-feedback:  #E8A020;

  --font: "Century Gothic", "Avant Garde", "Trebuchet MS", Arial, sans-serif;
  --radius: 10px;
  --radius-sm: 6px;
  --radius-lg: 14px;
  --shadow-sm: 0 1px 4px rgba(95,42,121,0.08);
  --shadow-md: 0 4px 16px rgba(95,42,121,0.13);
  --shadow-lg: 0 8px 32px rgba(95,42,121,0.18);
  --transition: 0.18s ease;

  --header-h: 60px;
  --panel-w: 380px;
}

/* ─── Reset ──────────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 15px; }
body {
  font-family: var(--font);
  background: var(--w-bg);
  color: var(--w-text);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--w-primary); text-decoration: none; }
a:hover { color: var(--w-primary-light); text-decoration: underline; }
button { cursor: pointer; font-family: var(--font); border: none; background: none; }
input, textarea { font-family: var(--font); }
textarea { resize: none; }

/* ─── Scrollbar custom ───────────────────────────────────────────────────── */
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--w-border); border-radius: 99px; }
::-webkit-scrollbar-thumb:hover { background: var(--w-secondary); }

/* ══════════════════════════════════════════════════════════════════════════
   PAGE LOGIN
══════════════════════════════════════════════════════════════════════════ */

.login-page { display: flex; align-items: center; justify-content: center; min-height: 100vh; }

.login-bg {
  position: relative;
  width: 100%;
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, var(--w-primary-dark) 0%, var(--w-primary) 50%, var(--w-primary-light) 100%);
  overflow: hidden;
}

/* Décorations fond */
.login-deco {
  position: absolute;
  border-radius: 50%;
  background: rgba(255,255,255,0.06);
  pointer-events: none;
}
.login-deco-1 { width: 600px; height: 600px; top: -200px; right: -150px; }
.login-deco-2 { width: 400px; height: 400px; bottom: -100px; left: -100px; background: rgba(255,255,255,0.04); }
.login-deco-3 { width: 200px; height: 200px; top: 40%; left: 20%; background: rgba(255,255,255,0.03); }

/* Card login */
.login-card {
  position: relative;
  z-index: 1;
  background: var(--w-surface);
  border-radius: var(--radius-lg);
  padding: 44px 40px 36px;
  width: 100%;
  max-width: 420px;
  box-shadow: var(--shadow-lg), 0 0 0 1px rgba(255,255,255,0.1);
  animation: slideUp 0.35s ease;
}

@keyframes slideUp {
  from { opacity: 0; transform: translateY(24px); }
  to   { opacity: 1; transform: translateY(0); }
}

/* Header login */
.login-header { text-align: center; margin-bottom: 32px; }

.login-logo { display: flex; justify-content: center; margin-bottom: 16px; }

.login-logo-img {
  height: 56px;
  width: auto;
  /* Le logo est gris par défaut — on le repasse en violet primaire */
  filter: brightness(0) saturate(100%) invert(18%) sepia(60%) saturate(900%) hue-rotate(260deg) brightness(70%);
}

.login-title {
  font-size: 1.6rem; font-weight: 700;
  color: var(--w-primary); letter-spacing: -0.3px;
}

.login-subtitle {
  margin-top: 6px; font-size: 0.88rem;
  color: var(--w-text-muted);
}

/* Champs */
.field-group { margin-bottom: 20px; }

.field-label {
  display: block; margin-bottom: 7px;
  font-size: 0.82rem; font-weight: 600;
  color: var(--w-text); letter-spacing: 0.2px;
  text-transform: uppercase;
}

.field-input-wrap { position: relative; display: flex; align-items: center; }

.field-icon {
  position: absolute; left: 12px;
  color: var(--w-secondary);
  display: flex; align-items: center;
  pointer-events: none;
}

.field-input {
  width: 100%; padding: 11px 40px 11px 38px;
  border: 1.5px solid var(--w-border);
  border-radius: var(--radius-sm);
  font-size: 0.95rem; color: var(--w-text);
  background: var(--w-surface-alt);
  transition: border-color var(--transition), box-shadow var(--transition);
  outline: none;
}

.field-input:focus {
  border-color: var(--w-primary);
  background: var(--w-surface);
  box-shadow: 0 0 0 3px rgba(95,42,121,0.12);
}

.field-input::placeholder { color: var(--w-text-light); }

.field-toggle-pwd {
  position: absolute; right: 12px;
  color: var(--w-secondary); padding: 2px;
  display: flex; align-items: center;
  transition: color var(--transition);
}
.field-toggle-pwd:hover { color: var(--w-primary); }

/* Erreur */
.login-error {
  display: flex; align-items: center; gap: 7px;
  background: #FFF0F0; border: 1px solid #FBBCBC;
  border-radius: var(--radius-sm); padding: 10px 12px;
  color: var(--w-danger); font-size: 0.85rem;
  margin-bottom: 16px;
}

/* Bouton connexion */
.btn-primary {
  width: 100%; padding: 13px;
  background: linear-gradient(135deg, var(--w-primary), var(--w-primary-light));
  color: #fff; border-radius: var(--radius-sm);
  font-size: 0.95rem; font-weight: 600;
  letter-spacing: 0.3px;
  box-shadow: 0 4px 14px rgba(95,42,121,0.30);
  transition: all var(--transition);
  display: flex; align-items: center; justify-content: center; gap: 8px;
  margin-top: 8px;
}
.btn-primary:hover { background: linear-gradient(135deg, var(--w-primary-light), var(--w-primary)); box-shadow: 0 6px 20px rgba(95,42,121,0.40); transform: translateY(-1px); }
.btn-primary:active { transform: translateY(0); }
.btn-primary:disabled { opacity: 0.7; cursor: not-allowed; transform: none; }

.btn-login { margin-top: 24px; }

.spinner {
  animation: spin 0.8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* Footer login */
.login-footer {
  margin-top: 24px; padding-top: 20px;
  border-top: 1px solid var(--w-border);
  text-align: center;
}

.login-link {
  color: var(--w-text-muted); font-size: 0.84rem;
  display: inline-flex; align-items: center; gap: 5px;
  transition: color var(--transition);
}
.login-link:hover { color: var(--w-primary); text-decoration: none; }


/* ══════════════════════════════════════════════════════════════════════════
   PAGE APP — LAYOUT
══════════════════════════════════════════════════════════════════════════ */

.app-page { display: flex; flex-direction: column; height: 100vh; overflow: hidden; }

/* ─── Header ──────────────────────────────────────────────────────────────── */
.app-header {
  height: var(--header-h);
  background: linear-gradient(135deg, var(--w-primary-dark) 0%, var(--w-primary) 60%, var(--w-primary-light) 100%);
  display: flex; align-items: center; justify-content: space-between;
  padding: 0 20px;
  box-shadow: 0 2px 12px rgba(74,31,96,0.30);
  z-index: 100;
  flex-shrink: 0;
}

.header-left { display: flex; align-items: center; gap: 12px; }

.header-logo {
  width: 38px; height: 38px;
  display: flex; align-items: center; justify-content: center;
}

.header-logo-img {
  height: 34px;
  width: auto;
  /* Logo gris → blanc sur fond violet */
  filter: brightness(0) invert(1);
  opacity: 0.92;
}

.header-brand { display: flex; flex-direction: column; }
.header-brand-name { font-size: 1rem; font-weight: 700; color: #fff; line-height: 1.2; }
.header-brand-tag {
  font-size: 0.72rem; color: rgba(255,255,255,0.70);
  letter-spacing: 0.5px; text-transform: uppercase;
}

.header-center { display: flex; align-items: center; }

.header-status { display: flex; align-items: center; gap: 6px; }
.status-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: #2ecc71;
  box-shadow: 0 0 0 2px rgba(46,204,113,0.3);
  animation: pulse-green 2s ease infinite;
}
@keyframes pulse-green {
  0%, 100% { box-shadow: 0 0 0 2px rgba(46,204,113,0.3); }
  50% { box-shadow: 0 0 0 5px rgba(46,204,113,0.15); }
}
.status-label { font-size: 0.80rem; color: rgba(255,255,255,0.80); }

.header-right { display: flex; align-items: center; gap: 8px; }

/* Boutons header */
.header-btn {
  display: flex; align-items: center; gap: 6px;
  padding: 7px 14px;
  border-radius: var(--radius-sm);
  font-size: 0.83rem; font-weight: 500;
  color: rgba(255,255,255,0.88);
  background: rgba(255,255,255,0.10);
  border: 1px solid rgba(255,255,255,0.18);
  transition: all var(--transition);
  position: relative;
}
.header-btn:hover {
  background: rgba(255,255,255,0.20);
  color: #fff;
  border-color: rgba(255,255,255,0.30);
}
.header-btn.active {
  background: rgba(255,255,255,0.22);
  color: #fff;
  border-color: rgba(255,255,255,0.40);
}

.btn-create-ticket {
  background: rgba(255,214,0,0.18) !important;
  border-color: rgba(255,214,0,0.35) !important;
  color: #FFD600 !important;
}
.btn-create-ticket:hover {
  background: rgba(255,214,0,0.28) !important;
  border-color: rgba(255,214,0,0.55) !important;
}

.badge-notif {
  background: var(--w-accent);
  color: var(--w-primary-dark);
  border-radius: 99px;
  font-size: 0.70rem; font-weight: 700;
  padding: 1px 6px;
  min-width: 18px; text-align: center;
}

/* Profil utilisateur */
.user-menu {
  position: relative;
  display: flex; align-items: center; gap: 9px;
  padding: 6px 12px 6px 8px;
  border-radius: var(--radius-sm);
  background: rgba(255,255,255,0.10);
  border: 1px solid rgba(255,255,255,0.18);
  cursor: pointer;
  transition: all var(--transition);
  margin-left: 4px;
}
.user-menu:hover { background: rgba(255,255,255,0.18); }

.user-avatar {
  width: 30px; height: 30px;
  background: rgba(255,255,255,0.22);
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 0.85rem; font-weight: 700; color: #fff;
  border: 1.5px solid rgba(255,255,255,0.30);
}

.user-info { display: flex; flex-direction: column; line-height: 1.2; }
.user-name { font-size: 0.83rem; font-weight: 600; color: #fff; }
.user-role { font-size: 0.72rem; color: rgba(255,255,255,0.65); }

.user-chevron { color: rgba(255,255,255,0.65); transition: transform var(--transition); }
.user-menu.open .user-chevron { transform: rotate(180deg); }

/* Dropdown user */
.user-dropdown {
  position: absolute; top: calc(100% + 8px); right: 0;
  background: var(--w-surface);
  border: 1px solid var(--w-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  min-width: 200px; overflow: hidden;
  opacity: 0; transform: translateY(-8px);
  pointer-events: none;
  transition: all var(--transition);
  z-index: 200;
}
.user-dropdown.visible {
  opacity: 1; transform: translateY(0);
  pointer-events: auto;
}

.dropdown-item {
  display: flex; align-items: center; gap: 9px;
  padding: 10px 14px;
  font-size: 0.87rem; color: var(--w-text);
  transition: background var(--transition);
  white-space: nowrap;
}
.dropdown-item:hover { background: var(--w-surface-alt); color: var(--w-primary); text-decoration: none; }
.dropdown-item svg { color: var(--w-secondary); flex-shrink: 0; }
.dropdown-item:hover svg { color: var(--w-primary); }

.dropdown-divider { height: 1px; background: var(--w-border); margin: 4px 0; }
.dropdown-item-danger { color: var(--w-danger) !important; }
.dropdown-item-danger:hover { background: #FFF5F5 !important; color: var(--w-danger) !important; }
.dropdown-item-danger svg { color: var(--w-danger) !important; }


/* ─── Main layout ────────────────────────────────────────────────────────── */
.app-main {
  flex: 1;
  display: flex;
  position: relative;
  overflow: hidden;
}

/* ─── Panels overlay ─────────────────────────────────────────────────────── */
.side-panel {
  position: absolute; top: 0; left: 0;
  width: var(--panel-w); height: 100%;
  background: var(--w-surface);
  border-right: 1px solid var(--w-border);
  display: flex; flex-direction: column;
  z-index: 50;
  transform: translateX(-100%);
  transition: transform 0.25s cubic-bezier(0.4,0,0.2,1);
  box-shadow: var(--shadow-lg);
}
.side-panel.open { transform: translateX(0); }

.panel-backdrop {
  position: absolute; inset: 0;
  background: rgba(74,31,96,0.18);
  z-index: 40;
  opacity: 0; pointer-events: none;
  transition: opacity 0.25s ease;
  backdrop-filter: blur(2px);
}
.panel-backdrop.visible { opacity: 1; pointer-events: auto; }

.panel-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 18px;
  border-bottom: 1px solid var(--w-border);
  flex-shrink: 0;
}

.panel-title {
  display: flex; align-items: center; gap: 8px;
  font-size: 0.95rem; font-weight: 600; color: var(--w-primary);
}
.panel-title svg { color: var(--w-primary); }

.panel-close {
  width: 28px; height: 28px;
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  color: var(--w-text-muted);
  transition: all var(--transition);
}
.panel-close:hover { background: var(--w-bg); color: var(--w-primary); }

.panel-search {
  display: flex; align-items: center; gap: 8px;
  margin: 12px 14px;
  padding: 8px 12px;
  background: var(--w-surface-alt);
  border: 1.5px solid var(--w-border);
  border-radius: var(--radius-sm);
  transition: border-color var(--transition);
  flex-shrink: 0;
}
.panel-search:focus-within { border-color: var(--w-primary); background: var(--w-surface); }
.panel-search svg { color: var(--w-text-light); flex-shrink: 0; }

.panel-search-input {
  flex: 1; border: none; background: none;
  font-size: 0.87rem; color: var(--w-text); outline: none;
}
.panel-search-input::placeholder { color: var(--w-text-light); }

.panel-filters {
  display: flex; gap: 6px; padding: 0 14px 12px;
  flex-wrap: wrap; flex-shrink: 0;
}

.filter-chip {
  padding: 4px 12px;
  border-radius: 99px;
  font-size: 0.78rem; font-weight: 500;
  background: var(--w-surface-alt);
  color: var(--w-text-muted);
  border: 1.5px solid var(--w-border);
  transition: all var(--transition);
}
.filter-chip:hover { border-color: var(--w-primary); color: var(--w-primary); }
.filter-chip.active {
  background: var(--w-primary); color: #fff;
  border-color: var(--w-primary);
  box-shadow: 0 2px 8px rgba(95,42,121,0.25);
}

.panel-body {
  flex: 1; overflow-y: auto;
  padding: 0 0 16px;
}

/* ─── Ticket cards ───────────────────────────────────────────────────────── */
.ticket-card {
  margin: 6px 12px;
  padding: 12px 14px;
  background: var(--w-surface);
  border: 1.5px solid var(--w-border);
  border-radius: var(--radius);
  cursor: pointer;
  transition: all var(--transition);
  position: relative;
  overflow: hidden;
}
.ticket-card::before {
  content: '';
  position: absolute; left: 0; top: 0; bottom: 0;
  width: 3px;
  border-radius: 3px 0 0 3px;
}
.ticket-card.status-new::before    { background: var(--status-new); }
.ticket-card.status-progress::before { background: var(--status-progress); }
.ticket-card.status-resolved::before { background: var(--status-resolved); }
.ticket-card.status-closed::before { background: var(--status-closed); }
.ticket-card.status-feedback::before { background: var(--status-feedback); }

.ticket-card:hover {
  border-color: var(--w-primary);
  box-shadow: var(--shadow-sm);
  transform: translateX(2px);
}

.ticket-card.has-update { border-color: var(--w-primary-light); }

.ticket-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 8px; }

.ticket-ref {
  font-size: 0.74rem; font-weight: 600;
  color: var(--w-secondary); letter-spacing: 0.3px;
  white-space: nowrap;
}

.ticket-update-dot {
  width: 8px; height: 8px;
  background: var(--w-primary);
  border-radius: 50%;
  flex-shrink: 0; margin-top: 2px;
}

.ticket-title {
  font-size: 0.87rem; font-weight: 600;
  color: var(--w-text); line-height: 1.35;
  margin: 4px 0;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.ticket-meta {
  display: flex; align-items: center; gap: 8px;
  margin-top: 6px; flex-wrap: wrap;
}

.ticket-status {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 0.73rem; font-weight: 500;
  padding: 2px 8px; border-radius: 99px;
}
.ticket-status.new      { background: rgba(95,42,121,0.10); color: var(--status-new); }
.ticket-status.progress { background: rgba(123,63,149,0.10); color: var(--status-progress); }
.ticket-status.resolved { background: rgba(45,158,107,0.10); color: var(--status-resolved); }
.ticket-status.closed   { background: rgba(153,139,152,0.10); color: var(--status-closed); }
.ticket-status.feedback { background: rgba(232,160,32,0.10); color: var(--status-feedback); }

.ticket-project {
  font-size: 0.73rem; color: var(--w-text-light);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}

.ticket-date { font-size: 0.73rem; color: var(--w-text-light); margin-left: auto; white-space: nowrap; }

/* Action rapide sur ticket */
.ticket-action {
  margin-top: 8px; padding-top: 8px;
  border-top: 1px solid var(--w-border);
  display: flex; gap: 6px;
  opacity: 0; transition: opacity var(--transition);
}
.ticket-card:hover .ticket-action { opacity: 1; }

.ticket-btn {
  font-size: 0.75rem; font-weight: 500;
  padding: 4px 10px; border-radius: var(--radius-sm);
  background: var(--w-surface-alt);
  color: var(--w-primary);
  border: 1px solid var(--w-border);
  transition: all var(--transition);
}
.ticket-btn:hover { background: var(--w-primary); color: #fff; border-color: var(--w-primary); }

/* ─── Doc BookStack ──────────────────────────────────────────────────────── */
.doc-section { padding: 14px 14px 4px; }
.doc-section-title {
  font-size: 0.73rem; font-weight: 700;
  color: var(--w-text-muted); text-transform: uppercase;
  letter-spacing: 0.6px; margin-bottom: 6px;
  padding-bottom: 5px;
  border-bottom: 1px solid var(--w-border);
}

.doc-item {
  display: flex; align-items: center; gap: 8px;
  padding: 7px 8px; border-radius: var(--radius-sm);
  font-size: 0.86rem; color: var(--w-text);
  transition: all var(--transition);
  cursor: pointer;
}
.doc-item:hover {
  background: var(--w-surface-alt);
  color: var(--w-primary); text-decoration: none;
}
.doc-item svg { color: var(--w-secondary); flex-shrink: 0; }
.doc-item:hover svg { color: var(--w-primary); }


/* ══════════════════════════════════════════════════════════════════════════
   ZONE CHAT
══════════════════════════════════════════════════════════════════════════ */

.chat-zone {
  flex: 1;
  display: flex; flex-direction: column;
  max-width: 860px;
  margin: 0 auto;
  width: 100%;
  padding: 0;
  height: 100%;
  overflow: hidden;
}

/* Messages */
.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 24px 24px 12px;
  display: flex; flex-direction: column; gap: 16px;
  scroll-behavior: smooth;
}

/* Welcome */
.chat-welcome {
  display: flex; flex-direction: column; align-items: center;
  text-align: center;
  padding: 40px 24px;
  margin: auto 0;
}

.welcome-logo {
  width: 80px; height: 80px;
  background: linear-gradient(135deg, var(--w-primary), var(--w-primary-light));
  border-radius: 22px;
  display: flex; align-items: center; justify-content: center;
  box-shadow: 0 8px 24px rgba(95,42,121,0.30);
  margin-bottom: 20px;
  padding: 14px;
}

.welcome-logo-img {
  width: 100%; height: 100%;
  object-fit: contain;
  filter: brightness(0) invert(1);
  opacity: 0.95;
}

.welcome-title {
  font-size: 1.5rem; font-weight: 700;
  color: var(--w-text); margin-bottom: 10px;
}
.welcome-title span { color: var(--w-primary); }

.welcome-subtitle {
  font-size: 0.93rem; color: var(--w-text-muted);
  max-width: 480px; line-height: 1.55;
  margin-bottom: 28px;
}

.welcome-suggestions {
  display: flex; flex-wrap: wrap; gap: 10px;
  justify-content: center;
}

.suggestion-chip {
  padding: 9px 18px;
  border-radius: 99px;
  background: var(--w-surface);
  border: 1.5px solid var(--w-border);
  font-size: 0.85rem; color: var(--w-text);
  transition: all var(--transition);
  box-shadow: var(--shadow-sm);
}
.suggestion-chip:hover {
  border-color: var(--w-primary);
  color: var(--w-primary);
  background: rgba(95,42,121,0.05);
  box-shadow: 0 4px 12px rgba(95,42,121,0.12);
  transform: translateY(-1px);
}

/* Bulles de message */
.msg { display: flex; gap: 10px; align-items: flex-end; animation: fadeIn 0.2s ease; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

.msg-user { flex-direction: row-reverse; }

.msg-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 0.80rem; font-weight: 700; flex-shrink: 0;
}
.msg-bot .msg-avatar {
  background: linear-gradient(135deg, var(--w-primary), var(--w-primary-light));
  color: #fff;
}
.msg-user .msg-avatar {
  background: var(--w-surface-alt); color: var(--w-primary);
  border: 1.5px solid var(--w-border);
}

.msg-body { max-width: 72%; display: flex; flex-direction: column; gap: 4px; }
.msg-user .msg-body { align-items: flex-end; }

.msg-bubble {
  padding: 11px 15px;
  border-radius: var(--radius);
  font-size: 0.90rem; line-height: 1.55;
  word-break: break-word;
}

.msg-bot .msg-bubble {
  background: var(--w-surface);
  border: 1.5px solid var(--w-border);
  border-radius: var(--radius) var(--radius) var(--radius) 4px;
  color: var(--w-text);
  box-shadow: var(--shadow-sm);
}

.msg-user .msg-bubble {
  background: linear-gradient(135deg, var(--w-primary), var(--w-primary-light));
  color: #fff;
  border-radius: var(--radius) var(--radius) 4px var(--radius);
  box-shadow: 0 3px 10px rgba(95,42,121,0.22);
}

.msg-time {
  font-size: 0.72rem; color: var(--w-text-light);
  padding: 0 4px;
}

/* Sources RAG dans les messages */
.msg-sources {
  margin-top: 8px; padding: 10px 12px;
  background: var(--w-surface-alt);
  border: 1px solid var(--w-border);
  border-radius: var(--radius-sm);
  font-size: 0.80rem;
}
.msg-sources-title {
  font-weight: 600; color: var(--w-text-muted);
  margin-bottom: 6px; font-size: 0.75rem;
  text-transform: uppercase; letter-spacing: 0.4px;
}
.msg-source-item {
  display: flex; align-items: center; gap: 6px;
  padding: 3px 0; color: var(--w-primary);
  cursor: pointer;
}
.msg-source-item:hover { text-decoration: underline; }
.msg-source-score {
  font-size: 0.70rem; color: var(--w-text-light);
  background: var(--w-bg); padding: 1px 5px;
  border-radius: 4px; margin-left: auto;
}

/* Actions rapides sous message bot */
.msg-actions {
  display: flex; gap: 6px; flex-wrap: wrap;
  margin-top: 4px;
}
.msg-action-btn {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 5px 11px; border-radius: 99px;
  font-size: 0.78rem; font-weight: 500;
  background: var(--w-surface);
  color: var(--w-primary);
  border: 1.5px solid var(--w-border);
  transition: all var(--transition);
}
.msg-action-btn:hover {
  background: var(--w-primary); color: #fff;
  border-color: var(--w-primary);
}

/* Indicateur typing */
.chat-typing {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 24px;
}
.chat-typing[hidden] { display: none; }
.typing-avatar {
  width: 28px; height: 28px; border-radius: 50%;
  background: linear-gradient(135deg, var(--w-primary), var(--w-primary-light));
  display: flex; align-items: center; justify-content: center;
  font-size: 0.78rem; font-weight: 700; color: #fff;
  flex-shrink: 0;
}
.typing-dots {
  display: flex; gap: 4px; align-items: center;
  background: var(--w-surface); border: 1.5px solid var(--w-border);
  padding: 10px 14px; border-radius: var(--radius);
  box-shadow: var(--shadow-sm);
}
.typing-dots span {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--w-secondary);
  animation: bounce 1.2s ease infinite;
}
.typing-dots span:nth-child(2) { animation-delay: 0.18s; }
.typing-dots span:nth-child(3) { animation-delay: 0.36s; }
@keyframes bounce {
  0%, 80%, 100% { transform: translateY(0); opacity: 0.5; }
  40% { transform: translateY(-6px); opacity: 1; }
}
.typing-label { font-size: 0.78rem; color: var(--w-text-light); }

/* ─── Zone saisie ────────────────────────────────────────────────────────── */
.chat-input-zone {
  padding: 12px 24px 16px;
  background: var(--w-bg);
  border-top: 1px solid var(--w-border);
  flex-shrink: 0;
}

/* Validation note */
.note-validation {
  background: var(--w-surface);
  border: 1.5px solid var(--w-primary-light);
  border-radius: var(--radius);
  padding: 14px 16px;
  margin-bottom: 12px;
  box-shadow: 0 2px 12px rgba(95,42,121,0.12);
  animation: fadeIn 0.2s ease;
}
.note-validation-header {
  display: flex; align-items: center; gap: 7px;
  font-size: 0.83rem; font-weight: 600; color: var(--w-primary);
  margin-bottom: 10px;
}
.note-validation-body {
  font-size: 0.87rem; color: var(--w-text); line-height: 1.5;
  background: var(--w-surface-alt);
  border-radius: var(--radius-sm); padding: 10px 12px;
  border-left: 3px solid var(--w-primary);
  margin-bottom: 12px;
}
.note-validation-actions { display: flex; gap: 8px; align-items: center; }

.ticket-draft-subject-input {
  width: 100%;
  font-size: 0.9rem; font-weight: 600; color: var(--w-text);
  padding: 8px 10px; border-radius: var(--radius-sm);
  border: 1px solid var(--w-border);
  background: var(--w-surface);
  font-family: var(--font);
  margin-bottom: 8px;
}
.ticket-draft-subject-input:focus { outline: none; border-color: var(--w-primary); }

.ticket-draft-body-input {
  width: 100%; resize: vertical;
  font-size: 0.87rem; color: var(--w-text); line-height: 1.5;
  background: var(--w-surface-alt);
  border-radius: var(--radius-sm); padding: 10px 12px;
  border: 1px solid var(--w-border); border-left: 3px solid var(--w-primary);
  font-family: var(--font);
  margin-bottom: 12px;
}
.ticket-draft-body-input:focus { outline: none; border-color: var(--w-primary); }

.btn-validate-note {
  display: flex; align-items: center; gap: 6px;
  padding: 7px 16px; border-radius: var(--radius-sm);
  background: var(--w-success); color: #fff;
  font-size: 0.83rem; font-weight: 600;
  transition: all var(--transition);
}
.btn-validate-note:hover { background: #248a5c; box-shadow: 0 3px 10px rgba(45,158,107,0.30); }

.btn-cancel-note {
  font-size: 0.83rem; color: var(--w-text-muted);
  padding: 7px 12px; border-radius: var(--radius-sm);
  transition: all var(--transition);
}
.btn-cancel-note:hover { background: var(--w-bg); color: var(--w-danger); }

/* Choix de projet ticket */
.ticket-project-row[hidden] { display: none; }
.ticket-project-row {
  display: flex; align-items: center; gap: 8px;
  margin-bottom: 12px;
}
.ticket-project-label {
  font-size: 0.8rem; color: var(--w-text-muted); font-weight: 500;
}
.ticket-project-select {
  flex: 1;
  padding: 6px 10px; border-radius: var(--radius-sm);
  border: 1px solid var(--w-border);
  background: var(--w-surface);
  font-size: 0.83rem; color: var(--w-text);
  font-family: var(--font);
}
.ticket-project-select:focus { outline: none; border-color: var(--w-primary); }

/* Pièce jointe ticket */
.ticket-attachment-row[hidden] { display: none; }
.ticket-attachment-row {
  display: flex; align-items: center; gap: 6px;
  margin-bottom: 12px;
}
.ticket-attachment-btn {
  display: flex; align-items: center; gap: 6px;
  padding: 6px 12px; border-radius: var(--radius-sm);
  background: var(--w-surface-alt);
  color: var(--w-text-muted);
  border: 1px dashed var(--w-border);
  font-size: 0.8rem;
  transition: all var(--transition);
}
.ticket-attachment-btn:hover { border-color: var(--w-primary); color: var(--w-primary); }
.ticket-attachment-btn.has-file { color: var(--w-primary); border-style: solid; border-color: var(--w-primary-light); }

.ticket-attachment-remove[hidden] { display: none; }
.ticket-attachment-remove {
  display: flex; align-items: center; justify-content: center;
  width: 22px; height: 22px; border-radius: 50%;
  color: var(--w-text-light);
  transition: all var(--transition);
}
.ticket-attachment-remove:hover { background: var(--w-bg); color: var(--w-danger); }

/* Bandeau création de ticket en cours */
.ticket-intake-bar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 7px 12px; margin-bottom: 8px;
  background: rgba(95,42,121,0.06);
  border: 1px solid var(--w-primary-light);
  border-radius: var(--radius-sm);
  font-size: 0.8rem;
}
/* [hidden] doit primer sur le display:flex ci-dessus, sinon l'attribut HTML
   hidden n'a aucun effet visuel (spécificité CSS UA-agent trop faible). */
.ticket-intake-bar[hidden] { display: none; }
.ticket-intake-label {
  display: flex; align-items: center; gap: 6px;
  color: var(--w-primary); font-weight: 600;
}
.ticket-intake-cancel-btn {
  font-size: 0.78rem; color: var(--w-text-muted);
  padding: 4px 10px; border-radius: var(--radius-sm);
  transition: all var(--transition);
}
.ticket-intake-cancel-btn:hover { background: var(--w-surface); color: var(--w-danger); }

/* Input row */
.chat-input-row {
  display: flex; gap: 10px; align-items: flex-end;
}

.chat-input-wrap {
  flex: 1;
  background: var(--w-surface);
  border: 1.5px solid var(--w-border);
  border-radius: var(--radius);
  transition: border-color var(--transition), box-shadow var(--transition);
  overflow: hidden;
}
.chat-input-wrap:focus-within {
  border-color: var(--w-primary);
  box-shadow: 0 0 0 3px rgba(95,42,121,0.10);
}

.chat-input {
  width: 100%; padding: 13px 16px;
  border: none; background: none; outline: none;
  font-size: 0.93rem; color: var(--w-text);
  line-height: 1.5;
  max-height: 140px; overflow-y: auto;
}
.chat-input::placeholder { color: var(--w-text-light); }

.btn-send {
  width: 46px; height: 46px;
  background: linear-gradient(135deg, var(--w-primary), var(--w-primary-light));
  border-radius: var(--radius);
  display: flex; align-items: center; justify-content: center;
  color: #fff; flex-shrink: 0;
  transition: all var(--transition);
  box-shadow: 0 3px 10px rgba(95,42,121,0.25);
}
.btn-send:hover { transform: scale(1.05); box-shadow: 0 5px 16px rgba(95,42,121,0.35); }
.btn-send:active { transform: scale(0.97); }

.chat-input-meta {
  display: flex; justify-content: space-between; align-items: center;
  margin-top: 6px; padding: 0 2px;
}
.input-hint { font-size: 0.73rem; color: var(--w-text-light); }
.input-model {
  font-size: 0.73rem; color: var(--w-text-light);
  display: flex; align-items: center; gap: 5px;
}
.input-model::before {
  content: '';
  width: 6px; height: 6px; border-radius: 50%;
  background: var(--w-success);
  display: inline-block;
}

/* ─── Utilitaires ────────────────────────────────────────────────────────── */
.hidden { display: none !important; }